MMS FAQ
What is MMS?
Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network. MMS allows the sender to send messages with media files, such as pictures, videos, and audio files all in one message or separately in individual messages.
Does PhoneEasy support MMS messaging?
Yes, we support MMS messaging on U.S. and Canadian local long code and toll-free phone numbers. MMS can only be sent and receivePopularA2P Guideline - SMS Enablement
**Understanding US SMS Carrier Registration
**
It's important to note that SMS Carrier Registration is required thru any phone system provider and not just us. The below guideline will walk you thru the process and give you proper context
Understanding US Cell Carrier Infrastructure Changes
US cell carriers like AT&T, T-Mobile, and Verizon are enhancing their systems to combat the growing number of fraudulent calls and texts. Their collaborative efforts are primarily focused on safeguardPopularPush notification for Android
Launch PhoneSpeak app, and go to the dial pad screen.
Tap the 3 dots on the top right of the screen, then tap Settings.
Tap on "Incoming Calls", and sure "Push notifications" is selected.
If your phone still not ringing when there is incoming calls, make sure app is permitted to show notifications. You can access this setting by tap and hold the app icon and choose AppInfo.
If all the above does not work for you, reset the app from Settings and enter your PhoneSpeakSome readersMobile app / Desktop app
To download the desktop application for Windows and Mac; simply log into account.managephone.io > Click on "Download" at the top > Click "Download now"
To download the mobile app for iPhone and Androids; simply open up your app store > search for "ManagePhone" and download it.
. The approved tag reduces the number of false-positive blocks and helps increase the message deliverability on a single TFN.
Verification is not whitelisting, so approval doesn’t guarantee that the customer won’t experience any blocking. However, as long as the sent traffic aligns with the verification apFew readersInternet connection and bandwidth necessary for VoIP
The minimum required for:
1 concurrent call is 100 kbps up and down. The recommended speed is 3MBps up and down.
3 concurrent calls you'd need at minimum 300 kbps up and down. The recommended speed is still 3 MBps up and down.
10 concurrent calls you'd need a minimum of 1 MBps up and down with a recommended of speed of 5-10 MBps up and down.
Note: the above did not cater for network latency.Few readersHow to Manage Company Number Settings
1. Click on Admin…
Opt-out message
SHAFT-C content
Lack of a website or online presence
Non-compliance with Know Your Customer (KYC) guidelines
Privacy Policy and Terms and Conditions
Campaign and Content attributes
Sole Proprietor campaign
Privacy Policy
Terms & Conditions
Call to Action
We often see campaigns rejected for an insufficient Call to Action/Message Flow (CTA) section. There are two portions of the Call-to-Action review whenFew readersSetup Yealink phone
Go to Users -> (Choose your username) -> My Device and Request for new credential. Terms and Condition window will pop-up and Click Understand.
Once you click on “Understand “another window will pop-up with the credential. Copy the information and save it on a notepad.
Make sure your phone is connected to your netwFew readersHow to set your Caller ID
Selecting Company Number or Personal Number as Caller ID.
If you have both company and personal number, you can only use one of the number to send text from our mobile app.
To do so, please login to the desktop app, click on your user profile icon on to top right corner, in the Default Caller ID
Set your company number instead of your personal number. This is will set the caller ID for both your call andFew readersFair Usage Policy
What is Fair Usage Policy and how ManagePhone offers unlimited with Fair Usage Policy to its respective subscribers/customers.
What is ManagePhone Fair Usage Policy?
To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, ManagePhone has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.
We reserve the right to offerFew readersDefault caller ID
Go to Company Number -> Advance Setting -> Caller ID usage allowance and allow users to use Company Number.
Once is all set, open our PhoneSpeak Desktop Application ( Windows ) and log in with the credential.
Click on the Avatar on the right top corner.
Choose the drop-down and select the default caller ID.
 messaging traffic over local phone numbers, also known as “long codes”.
The 10-Digit Long Code (10DLC) program was developed and introduced in 2021 by major US mobile carriers AT&T, T-Mobile, and Verizon. The program's goals are to:
Classify Application-to-Person (A2P) text messaging
Create a process for using 10-digit phone numbers to send and receive text mFew readers2FA
Why did I not receive a 2FA message on my PhoneEasy number?
Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), is a security process that requires users to provide two different forms of identification to access an account or system, typically combining something they know (like a password) with something they have (such as a phone or hardware token).
While 2FA enhances security by adding an additional layer of protection against unauthorized access, some brFew readersToll free cost
As is common with any and all phone service providers there is a per minute charge for all incoming calls. The cost is 1.5 cents per minute. This is applied even for account in trial period.
Fun story: What most of the public does not know is that when they call a toll free number the receiving party pays for that call. Toll free numbers took off a few decades ago when long distance calls cost a fortune and this was a great way for national companies to relieve the burden of that call for theiFew readersHow to Configure Voicemail
1. Click on Users
![Step 1 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/00f9b6cf-533e-4573-9f52-aec0c96a824f/e788fb80-967c-40cf-9b5f-7765e1249db3.png?crop=focalpoint&fit=crop&fp-x=0.0535&fp-y=0.1290&fp-z=2.8440&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5Few readersHow to submit a Brand application
1. Click on the menu icon
![Step 1 screenshot](https://images.tango.us/workflows/89db42c1-943e-48ae-9435-f939dfa6ee3d/steps/d317c14e-f53b-42f3-8594-4cf89df88999/bb7f4f91-b803-40a5-93eb-a06982f7b731.png?crop=focalpoint&fit=crop&fp-x=0.0271&fp-y=0.0431&fp-z=2.6642&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=9&mark-y=11&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNTUmaD0xNTUmZml0PWFew readersHow to Manage Teams
# ManagePhone
1. Click on Admin…
![Step 1 screenshot](https://images.tango.us/workflows/8e544b37-80e7-4894-ac31-9f901187af68/steps/abb03ade-cfcd-4b33-b389-edbbb775a2fd/5b3f5bdd-fc98-4092-ad0d-b8b266ce4c02.png?crop=focalpoint&fit=crop&fp-x=0.0278&fp-y=0.0429&fp-z=2.6665&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=Few readersHow to Submit a Campaign Application
1. Click on Campaigns
![Step 1 screenshot](https://images.tango.us/workflows/9dba100b-f3a6-4405-8c2a-52b1da2af04f/steps/61755e16-1438-42cb-b5c0-4d46ff400302/e5b267c5-f54d-4dc0-8a22-e0c19d917962.png?crop=focalpoint&fit=crop&fp-x=0.1202&fp-y=0.7836&fp-z=1.8694&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=6&mark-y=406&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz01MjcmaD0xMDkmZml0PWNyb3AmYFew readersCustom voice and greetings
By default we provide you with several default options but you're able to upload your own custom music. You are responsible to ensuring that you have the right to use your chosen music in your respective business commercially.
We don't provide custom greetings or voicemail but we strongly recommend Fiverr.com
The providers there have super quick turn around, often within just a few hours.
The cost varies as low as $10 and the selection is wide. Just search for "Few readers911 service is NOT provided with any of our services
Our services does NOT provide any type of 911 service capability so make sure you and your users have alternative ways to call emergency services.Few readers10DLC vetting tips and tricks
What do I need to do?
Ensure that your campaigns have the following new elements:
Campaign and Content Attributes
Subscriber Opt-in: Provide the opt-in keywords if applicable. The Opt-in Message is required and must contain the following details: Brand name, message frequency disclosure, "message and data rates may apply" disclosure, HELP information, STOP information.
Subscriber Opt-Out: Provide the opt-out keywords. The Opt-out Message is required to contain the following deFew readersCompliance and regulatory fees
Unfortunately the phone industry is ripe with ridiculous amount of miscellaneous amount of fees. This holds true for mobile carriers, traditional carriers and VoIP carriers. We have seen fees and taxes as high as $15 per user per month.
Depending on your location, usage and other factors compliance and regulatory fees often range from $4-8 which per user. This is not something that we can control since the telecommunication industry is full of regulations and compliance.Few readersUnsupported Audio Device Error
When you see an error prompt "Unsupported Audio Device", this means the headset you are using is not compatible with the PhoneSpeak desktop app. To check on your computer setting, right-click on the sound icon at the Windows task bar
It will launch the sound controller. Click on the **Recording **tab and select the default device. The one with a green tick icon. Click on the **Properties **button.
![](Few readers