• A2P Guideline - SMS Enablement

  Understanding US SMS Carrier Registration It's important to note that SMS Carrier Registration is required thru any phone system provider and not just us. The below guideline will walk you thru the process and give you proper context Understanding US Cell Carrier Infrastructure Changes US cell carriers like AT&T, T-Mobile, and Verizon are enhancing their systems to combat the growing number of fraudulent calls and texts. Their collaborative efforts are primarily focused on safeguardPopular

• What deskphones do you support? SIP credentials

  We allow you to use any model from any manufacturer. Refer to your device's manufacturer's manual for instruction but it usally is very simple. All you have to do is provide it with the proper SIP instructions. You can get the SIP instructions by going to the user that you want to activate a physical device for and getting the needed credentials as below deskphone device sip credentialsSome readers

• How to Add a User

  1. Click on Add User Note: You can Add Users based on your chosen plan. Extra charges will only apply if you exceed the included number of users in your plan. Step 1 screenshot (https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/e8f0b6d2-4d78-4fed-ab52-1d86f4725619/bd0e1da7-f886-4f99-8da8-0f5be4d222a2.png?crop=focalpoint&fit=crop&fp-x=0.9285&fp-y=0.1292&fp-z=2.7859&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-alSome readers

• Mobile app / Desktop app

  To download the desktop application for Windows and Mac; simply log into account.managephone.io Click on "Download" at the top Click "Download now" To download the mobile app for iPhone and Androids; simply open up your app store search for "ManagePhone" and download it. (https://storage.crisp.chat/users/helpdesk/website/dc55cfd193a55800/managSome readers

• How to Manage Company Number Settings

  1. Click on Admin… Step 1 screenshot (https://images.tango.us/workflows/2dc85acd-038c-4a3b-a070-cb8303a41857/steps/005b352a-2a18-46f7-bf4e-fb2faaffa8e2/bca3f0a0-d10a-4fe4-8a9c-9f28890f22d8.png?crop=focalpoint&fit=crop&fp-x=0.0278&fp-y=0.0429&fp-z=2.6665&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5Some readers

• Internet connection and bandwidth necessary for VoIP

  The minimum required for: 1 concurrent call is 100 kbps up and down. The recommended speed is 3MBps up and down. 3 concurrent calls you'd need at minimum 300 kbps up and down. The recommended speed is still 3 MBps up and down. 10 concurrent calls you'd need a minimum of 1 MBps up and down with a recommended of speed of 5-10 MBps up and down. Note: the above did not cater for network latency.Some readers

• Default caller ID

  Go to Company Number -Advance Setting -Caller ID usage allowance and allow users to use Company Number. Once is all set, open our PhoneSpeak Desktop Application ( Windows ) and log in with the credential. Click on the Avatar on the right top corner. Choose the drop-down and select the default caller ID. (https://stoFew readers

• How do I setup my Cisco IP Deskphone ?

  Login to your Cisco phone using a web browser. Click on the Voice tab and then any Ext tab you wish to configure. In the Proxy & Registration section, please fill up the sip domain xxxxxxxxxxxxxxxx.sip.phonespeak.com:5060. In the Subscriber Information section, please enter the valid User ID & Password for your account.Few readers

• Setup Yealink phone

  Go to Users -(Choose your username) -My Device and Request for new credential. Terms and Condition window will pop-up and Click Understand. Once you click on “Understand “another window will pop-up with the credential. Copy the information and save it on a notepad. Make sure your phone is connected to your netwFew readers

• Custom voice and greetings

  By default we provide you with several default options but you're able to upload your own custom music. You are responsible to ensuring that you have the right to use your chosen music in your respective business commercially. We don't provide custom greetings or voicemail but we strongly recommend Fiverr.com The providers there have super quick turn around, often within just a few hours. The cost varies as low as $10 and the selection is wide. Just search for "Few readers

• 911 service is NOT provided with any of our services

  Our services does NOT provide any type of 911 service capability so make sure you and your users have alternative ways to call emergency services.Few readers

• How to Manage Teams

  ManagePhone 1. Click on Admin… Step 1 screenshot (https://images.tango.us/workflows/8e544b37-80e7-4894-ac31-9f901187af68/steps/abb03ade-cfcd-4b33-b389-edbbb775a2fd/5b3f5bdd-fc98-4092-ad0d-b8b266ce4c02.png?crop=focalpoint&fit=crop&fp-x=0.0278&fp-y=0.0429&fp-z=2.6665&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=Few readers

• How to set your Caller ID

  Selecting Company Number or Personal Number as Caller ID. If you have both company and personal number, you can only use one of the number to send text from our mobile app. To do so, please login to the desktop app, click on your user profile icon on to top right corner, in the Default Caller ID Set your company number instead of your personal number. This is will set the caller ID for both your call andFew readers

• Push notification for Android

  Launch PhoneSpeak app, and go to the dial pad screen. Tap the 3 dots on the top right of the screen, then tap Settings. Tap on "Incoming Calls", and sure "Push notifications" is selected. If your phone still not ringing when there is incoming calls, make sure app is permitted to show notifications. You can access this setting by tap and hold the app icon and choose AppInfo. If all the above does not work for you, reset the app from Settings and enter your PhoneSpeakFew readers

• Fair Usage Policy

  What is Fair Usage Policy and how ManagePhone offers unlimited with Fair Usage Policy to its respective subscribers/customers. What is ManagePhone Fair Usage Policy? To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, ManagePhone has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users. We reserve the right to offerFew readers

• How to Configure Voicemail

  1. Click on Users Step 1 screenshot (https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/00f9b6cf-533e-4573-9f52-aec0c96a824f/e788fb80-967c-40cf-9b5f-7765e1249db3.png?crop=focalpoint&fit=crop&fp-x=0.0535&fp-y=0.1290&fp-z=2.8440&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5Few readers

• How to submit a Brand application

  1. Click on the menu icon Step 1 screenshot (https://images.tango.us/workflows/89db42c1-943e-48ae-9435-f939dfa6ee3d/steps/d317c14e-f53b-42f3-8594-4cf89df88999/bb7f4f91-b803-40a5-93eb-a06982f7b731.png?crop=focalpoint&fit=crop&fp-x=0.0271&fp-y=0.0431&fp-z=2.6642&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=9&mark-y=11&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNTUmaD0xNTUmZml0PWFew readers

• 10DLC FAQ

  What is 10DLC? 10DLC stands for 10-digit Long Code. 10DLC messaging lets businesses send sanctioned Application-to-Person (A2P) messaging traffic over local phone numbers, also known as “long codes”. The 10-Digit Long Code (10DLC) program was developed and introduced in 2021 by major US mobile carriers AT&T, T-Mobile, and Verizon. The program's goals are to: Classify Application-to-Person (A2P) text messaging Create a process for using 10-digit phone numbers to send and receive text mFew readers

• Toll Free Verification

  What is toll-free verification? The toll-free verification process qualifies the messaging traffic to be tagged as verified with our downstream peers (not directly with mobile operators). The approved tag reduces the number of false-positive blocks and helps increase the message deliverability on a single TFN. Verification is not whitelisting, so approval doesn’t guarantee that the customer won’t experience any blocking. However, as long as the sent traffic aligns with the verification apFew readers

• Toll free cost

  As is common with any and all phone service providers there is a per minute charge for all incoming calls. The cost is 1.5 cents per minute. This is applied even for account in trial period. Fun story: What most of the public does not know is that when they call a toll free number the receiving party pays for that call. Toll free numbers took off a few decades ago when long distance calls cost a fortune and this was a great way for national companies to relieve the burden of that call for theiFew readers

• Compliance and regulatory fees

  Unfortunately the phone industry is ripe with ridiculous amount of miscellaneous amount of fees. This holds true for mobile carriers, traditional carriers and VoIP carriers. We have seen fees and taxes as high as $15 per user per month. Depending on your location, usage and other factors compliance and regulatory fees often range from $4-8 which per user. This is not something that we can control since the telecommunication industry is full of regulations and compliance.Few readers

• Unsupported Audio Device Error

  When you see an error prompt "Unsupported Audio Device", this means the headset you are using is not compatible with the PhoneSpeak desktop app. To check on your computer setting, right-click on the sound icon at the Windows task bar It will launch the sound controller. Click on the Recording tab and select the default device. The one with a green tick icon. Click on the Properties button. (Few readers

• How to Update Business Hours

  1. Click on Business Hour Step 1 screenshot (https://images.tango.us/workflows/c5f63742-5c9e-4f71-a220-3fccfbb4fc0d/steps/9c0dbe71-2a38-4247-bc05-2fe110aaf088/a7747fd4-ce86-4c0d-b6a3-52ab486270ee.png?crop=focalpoint&fit=crop&fp-x=0.1601&fp-y=0.2085&fp-z=2.3339&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmFew readers

• 2FA

  Why did I not receive a 2FA message on my PhoneEasy number? Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), is a security process that requires users to provide two different forms of identification to access an account or system, typically combining something they know (like a password) with something they have (such as a phone or hardware token). While 2FA enhances security by adding an additional layer of protection against unauthorized access, some brFew readers

• MMS FAQ

  What is MMS? Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network. MMS allows the sender to send messages with media files, such as pictures, videos, and audio files all in one message or separately in individual messages. Does PhoneEasy support MMS messaging? Yes, we support MMS messaging on U.S. and Canadian local long code and toll-free phone numbers. MMS can only be sent and receiveFew readers

• How to Submit a Campaign Application

  1. Click on Campaigns Step 1 screenshot (https://images.tango.us/workflows/9dba100b-f3a6-4405-8c2a-52b1da2af04f/steps/61755e16-1438-42cb-b5c0-4d46ff400302/e5b267c5-f54d-4dc0-8a22-e0c19d917962.png?crop=focalpoint&fit=crop&fp-x=0.1202&fp-y=0.7836&fp-z=1.8694&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=6&mark-y=406&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz01MjcmaD0xMDkmZml0PWNyb3AmYFew readers

• Credit Card Top-Up

  Your account will have $1 in call credit when you sign up. We will deduct this credit for any features that's not part of your subscribed plan. For example, inbound calls to toll free number. When call credit falls below $10 threshold, we will automatically top-up your call credit according to the amount you set. By default it is set to $20.Few readers

• Phone Porting Process

  1. Click on the menu icon Step 1 screenshot (https://images.tango.us/workflows/e20f8823-7562-4d46-b196-c845a67fe70b/steps/931fbef0-2d2b-4c0a-b885-f99466c0ff19/c33639fc-c2a2-4d6a-84ca-02cf595853a0.png?crop=focalpoint&fit=crop&fp-x=0.0270&fp-y=0.0431&fp-z=2.6642&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=9&mark-y=11&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNTUmaD0xNTUmZml0PWNyb3Few readers