How to Manage Teams
## # ManagePhone
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Note: You can also add more teams by clicking on the Add Team button to the right
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Note: The "In Order" call flow follows this list from top to bottom
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1. Click on Admin…
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2. Click on TEAMS
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3. We have pre-added the Sales and Support Team, you can delete or configure them if you wish. To Configure, click on the Team Name
Note: You can also add more teams by clicking on the Add Team button to the right
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4. Select the User to Add to the team by clicking on Add Member
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5. Type in the User name or select them from the dropdown list
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6. Click on ADD
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7. This page will show you the list of Users you've added to the selected Team
Note: The "In Order" call flow follows this list from top to bottom
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8. Click on Inbound Flow
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9. The system will ring all available users if you choose Ring Simultaneously
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10. The "In Order" Call routing type will ring the Users according to how they are listed under Members
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11. You can Increase/Decrease the Ring Time Out
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12. Click on Voicemail to Configure Voicemail
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13. You can use the Default Greeting or upload a greeting by clicking on the Upload button
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14. Or you can utilize the Type to Speech Voicemail Greeting feature by clicking on the Pencil Icon
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15. Select the Voice gender
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16. Type in the Greeting Name
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17. Type in the Greeting
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18. Click on SAVE
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19. To listen to the greeting, click on the Play button
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20. You can also record a greeting by clicking on the Mic icon
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21. If you wish to add another email address other apart from the email addresses of the Users added to the Team, click on Add Another Email
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22. Click on SAVE after typing in the email address
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23. Click on Call Handling
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24. Click on Incoming Call
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25. You can choose to Send calls to assigned Members or Send the call to Voicemail
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26. Click on Missed Call
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27. Select the flow that you want the system to follow when a call is missed
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Updated on: 30/04/2024
Thank you!