How to Manage Teams
# ManagePhone
1. Click on Admin…
2. Click on TEAMS
3. We have pre-added the Sales and Support Team, you can delete or configure them if you wish. To Configure, click on the Team Name
Note: You can also add more teams by clicking on the Add Team button to the right
4. Select the User to Add to the team by clicking on Add Member
5. Type in the User name or select them from the dropdown list
6. Click on ADD
7. This page will show you the list of Users you've added to the selected Team
Note: The "In Order" call flow follows this list from top to bottom
8. Click on Inbound Flow
9. The system will ring all available users if you choose Ring Simultaneously
10. The "In Order" Call routing type will ring the Users according to how they are listed under Members
11. You can Increase/Decrease the Ring Time Out
12. Click on Voicemail to Configure Voicemail
13. You can use the Default Greeting or upload a greeting by clicking on the Upload button
14. Or you can utilize the Type to Speech Voicemail Greeting feature by clicking on the Pencil Icon
15. Select the Voice gender
16. Type in the Greeting Name
17. Type in the Greeting
18. Click on SAVE
19. To listen to the greeting, click on the Play button
20. You can also record a greeting by clicking on the Mic icon
21. If you wish to add another email address other apart from the email addresses of the Users added to the Team, click on Add Another Email
22. Click on SAVE after typing in the email address
23. Click on Call Handling
24. Click on Incoming Call
25. You can choose to Send calls to assigned Members or Send the call to Voicemail
26. Click on Missed Call
27. Select the flow that you want the system to follow when a call is missed
Updated on: 30/04/2024
Thank you!