How to Manage Company Number Settings
1. Click on Admin…
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2. Click on Company Numbers
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3. This page will show you a list of the Entities/Companies you have added
You can add more Entities by clicking on Add Entity over to the right hand side
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4. Click on the name of the Company you wish to configure
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5. Info will show you a list of the Phone numbers assigned to the Company
You can add more numbers by clicking on Add number over to the right hand side
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6. If you wish to Delete or Change the Default Company Number, click on the 3 buttons
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7. Click on Set as default or Delete
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8. Click on Business Hour
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9. You can set the Business Hours or choose 24/7
If you wish to configure Business Hours, just click on the time and select your hours of operation
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10. Click on Call Handling
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11. Click on Open Hour
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12. Select the Call Handling flow
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13. Click on SMS Handling
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14. Select what you want the system to do when you receive an SMS
Note: You need to register a Brand and a Campaign to use the SMS feature https://onlinesolutions.crisp.help/en/article/a2p-guideline-sms-enablement-19agwxs/
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15. Click on Advanced Settings
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16. This allows the User to use the company number as their CallerID
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17. Select the user from the list
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Updated on: 30/04/2024
Thank you!