How to Manage Company Number Settings

1. Click on Admin…

2. Click on Company Numbers

3. This page will show you a list of the Entities/Companies you have added

You can add more Entities by clicking on Add Entity over to the right hand side

4. Click on the name of the Company you wish to configure

5. Info will show you a list of the Phone numbers assigned to the Company

You can add more numbers by clicking on Add number over to the right hand side

6. If you wish to Delete or Change the Default Company Number, click on the 3 buttons

7. Click on Set as default or Delete

8. Click on Business Hour

9. You can set the Business Hours or choose 24/7

If you wish to configure Business Hours, just click on the time and select your hours of operation

10. Click on Call Handling

11. Click on Open Hour

12. Select the Call Handling flow

13. Click on SMS Handling

14. Select what you want the system to do when you receive an SMS

Note: You need to register a Brand and a Campaign to use the SMS feature https://onlinesolutions.crisp.help/en/article/a2p-guideline-sms-enablement-19agwxs/

15. Click on Advanced Settings

16. This allows the User to use the company number as their CallerID

17. Select the user from the list

Updated on: 30/04/2024