Q: How to Manage Company Number Settings

<h3 id="1clickonadmin">1. Click on Admin…</h3> <p><img src="https://images.tango.us/workflows/2dc85acd-038c-4a3b-a070-cb8303a41857/steps/005b352a-2a18-46f7-bf4e-fb2faaffa8e2/bca3f0a0-d10a-4fe4-8a9c-9f28890f22d8.png?crop=focalpoint&fit=crop&fp-x=0.0278&fp-y=0.0429&fp-z=2.6665&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=11&mark-y=11&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNTYmaD0xNTYmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D" alt="Step 1 screenshot" /></p> <h3 id="2clickoncompanynumbers">2. Click on Company Numbers</h3> <p><img src="https://images.tango.us/workflows/2dc85acd-038c-4a3b-a070-cb8303a41857/steps/c9e113f8-37be-48b6-ba81-a1ea689e9466/7a7d01da-5b45-4041-aff8-b2d9c5e72322.png?crop=focalpoint&fit=crop&fp-x=0.1212&fp-y=0.1243&fp-z=1.8677&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=8&mark-y=126&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz01MjgmaD0xMDkmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D" alt="Step 2 screenshot" /></p> <h3 id="3thispagewillshowyoualistoftheentitiescompaniesyouhaveadded">3. This page will show you a list of the Entities/Companies you have added</h3> <p>You can add more Entities by clicking on Add Ent</p>

Question 1

A2P Guideline - SMS Enablement

Accepted Answer

**Understanding US SMS Carrier Registration **

It's important to note that SMS Carrier Registration is required thru any phone system provider and not just us. The below guideline will walk you thru the process and give you proper context

Understanding US Cell Carrier Infrastructure Changes

US cell carriers like AT&T, T-Mobile, and Verizon are enhancing their systems to combat the growing number of fraudulent calls and texts. Their collaborative efforts are primarily focused on safeguarding their customer base.

Impact of the New Registration Requirement

Businesses utilizing cloud phone services such as ManagePhone.io to send messages to US numbers are now required to adhere to a new registration process.

Advantages of Adhering to New US Carrier Guidelines

By filling out the registration form provided by US carriers, businesses can significantly increase their text message deliverability. It also reduces the possibility of their messages being blocked by the carriers. Not registering by the given deadline, currently set at August 31st, will result in an inability to send texts to US numbers via platforms like ManagePhone.io.

Specifics for Business Registration

Businesses need an Employer Identification Number (EIN) or a similar identification number to register. It's important to note that personal Social Security Numbers are not acceptable for business registration. Once registered, a business gains Low Volume Standard status, which includes

Question 2

How to send a fax

Accepted Answer

To send a fax through your online account at https://account.managefaxservice.com/
Here's a quick video walkthrough on how to send a fax through your online account:

Step 1 Upload a file - you can upload a file up to 20MB in size, if you wish to fax a larger file, please save them into separate files that are up to 20MB in size. Step 2 Under Recipients - type in the fax number, for example 9874561231 If you wish to add a cover sheet, please check the box that says Include Fax Cover Sheet Click on Send

You can also send a fax through your email, here's how:

Compose a new email
In the "To" field type in the recipient's 10 digit fax number including the 1 followed by @managefaxservice.com Example: 142156541544@managefaxservice.com
What you type in the Subject line and the body of the email will be on the cover page
Send the email

Question 3

What deskphones do you support? SIP credentials

Accepted Answer

We allow you to use any model from any manufacturer. Refer to your device's manufacturer's manual for instruction but it usally is very simple. All you have to do is provide it with the proper SIP instructions.

You can get the SIP instructions by going to the user that you want to activate a physical device for and getting the needed credentials as below

deskphone device sip credentials

Question 4

How to Add a User

Accepted Answer

1. Click on Add User

Note: You can Add Users based on your chosen plan. Extra charges will only apply if you exceed the included number of users in your plan.

Step 1 screenshot

2. Click on OKAY

![Step 2 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/4b909dad-3ddd-434e-94e5-12e1d721438b/4f771760-861d-424e-af2e-07613c1585a7.png?crop=focalpoint&fit=crop&fp-x=0.7010&fp-y=0.5857&fp-z=2.7859&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=480&mark-y=325&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yMzkmaD0xMjgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3

Question 5

Mobile app / Desktop app

Accepted Answer

To download the desktop application for Windows and Mac; simply log into account.managephone.io > Click on "Download" at the top > Click "Download now"
To download the mobile app for iPhone and Androids; simply open up your app store > search for "ManagePhone" and download it.

Question 6

How to Manage Company Number Settings

Accepted Answer

1. Click on Admin…

Step 1 screenshot

2. Click on Company Numbers

Step 2 screenshot

3. This page will show you a list of the Entities/Companies you have added

You can add more Entities by clicking on Add Ent

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