> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://onlinesolutions.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Configure Voicemail ### 1. Click on Users ![Step 1 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/00f9b6cf-533e-4573-9f52-aec0c96a824f/e788fb80-967c-40cf-9b5f-7765e1249db3.png?crop=focalpoint&fit=crop&fp-x=0.0535&fp-y=0.1290&fp-z=2.8440&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=95&mark-y=228&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNzUmaD0xMTQmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 2. Select the User to configure ![Step 2 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/d39a3da7-43d7-4069-817f-3b0216317516/93aaeb96-6a21-4550-8dc5-8c18f40315c0.png?crop=focalpoint&fit=crop&fp-x=0.4288&fp-y=0.4624&fp-z=2.2606&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=407&mark-y=322&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zODYmaD0xMzImZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 3. Clicking on the User will take you to their Profile ![Step 3 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/1d61aa83-5aac-4366-9569-dd47397d4923/81b2fd50-5821-4656-ba54-1a7925884f9e.png?crop=focalpoint&fit=crop&fp-x=0.5538&fp-y=0.6344&fp-z=1.3043&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=98&mark-y=41&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMDAzJmg9NzI4JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D) ### 4. Click on Call Handling ![Step 4 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/5896ed70-b59c-411f-937f-141fa1503387/31084aa4-d70a-4a00-978d-e26de7bd37bb.png?crop=focalpoint&fit=crop&fp-x=0.3149&fp-y=0.2091&fp-z=2.3723&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=427&mark-y=306&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zNDYmaD0xNTYmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 5. Select Send Directly to Voicemail ![Step 5 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/f397f79f-6020-42b3-b854-bfde5e57b826/521aa3b4-1738-4e92-8319-bb611c150584.png?crop=focalpoint&fit=crop&fp-x=0.4927&fp-y=0.5425&fp-z=1.0141&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=17&mark-y=287&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMTY1Jmg9MjU2JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D) ### 6. Click on My Voicemail ![Step 6 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/7cc075e5-3a4a-4d9a-86ce-f8c56f534e17/7f530020-88aa-4650-9338-42b652f87258.png?crop=focalpoint&fit=crop&fp-x=0.4434&fp-y=0.2091&fp-z=2.3723&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=427&mark-y=306&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zNDYmaD0xNTYmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 7. A default greeting will be available for you to use ![Step 7 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/4cac3ca8-3741-40ec-8db8-646fd1b1a1f8/b988480c-dc98-4a63-84aa-662a74dbfd58.png?crop=focalpoint&fit=crop&fp-x=0.2552&fp-y=0.3387&fp-z=1.2777&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=21&mark-y=303&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03NDAmaD02NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 8. If you wish to change the Greeting you can do so by clicking on Record to record your greeting ![Step 8 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/a8167649-be76-4d5a-8884-bacf8bbafe35/a5e34031-f673-443f-8c73-ae0336476ab6.png?crop=focalpoint&fit=crop&fp-x=0.0451&fp-y=0.3925&fp-z=2.7434&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=80&mark-y=319&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMzcmaD0xMzcmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 9. You may also upload a file from your computer ![Step 9 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/beae048e-9905-4ce6-a8e3-9eb3ff154833/dd53f2de-033f-40c6-9744-8031492cbadf.png?crop=focalpoint&fit=crop&fp-x=0.0833&fp-y=0.3925&fp-z=2.7434&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=206&mark-y=319&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMzcmaD0xMzcmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 10. Or use the Text to Speech option and type in your greetings ![Step 10 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/fdef4c86-12ad-40e8-b8a2-83f546d32a72/01868339-3d0c-41a6-b597-87cd5d090e1a.png?crop=focalpoint&fit=crop&fp-x=0.1215&fp-y=0.3925&fp-z=2.7434&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=331&mark-y=319&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMzcmaD0xMzcmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 11. Configure Text To Speech Voicemail Greeting ![Step 11 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/e5f000a3-7979-4438-80b8-6b83fd574194/a4ddc824-7f0b-4bac-aa3d-a1a29d41b3b6.png?crop=focalpoint&fit=crop&fp-x=0.4931&fp-y=0.5430&fp-z=1.2973&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=189&mark-y=156&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz04MjImaD00NjMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 12. You may also configure other settings ![Step 12 screenshot](https://images.tango.us/workflows/c09264a9-a9ef-4fde-a7a2-60186a3b80bb/steps/df8d8008-9c02-4093-94c5-3e5f7a2bc2d8/fceed3d0-75af-4678-87b4-4d5272547e13.png?crop=focalpoint&fit=crop&fp-x=0.4927&fp-y=0.4919&fp-z=1.0141&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=17&mark-y=338&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMTY1Jmg9OTcmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)