> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://onlinesolutions.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Add Users


### 1. Click on Settings

![Step 1 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/bb9fae76-4790-4108-a4d2-02dbd61a1be3/3374b7ff-a165-481e-a3ae-134dac8f3585.png?crop=focalpoint&fit=crop&fp-x=0.0509&fp-y=0.1468&fp-z=2.5424&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=13&mark-y=229&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yODUmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 2. Click on User Profile

![Step 2 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/3172c964-c9bb-4eb2-bad5-e0a5c93cb2f6/9beadd70-401e-4e10-a822-1b4ce035f4f4.png?crop=focalpoint&fit=crop&fp-x=0.0509&fp-y=0.1742&fp-z=2.5796&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=22&mark-y=281&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yNzEmaD01MyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 3. Click on Addresses

![Step 3 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/5e438726-a7b8-4203-891d-b24e9a1605b3/9c496ce6-e055-4799-a751-92d06e054447.png?crop=focalpoint&fit=crop&fp-x=0.3810&fp-y=0.1518&fp-z=2.5405&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=457&mark-y=238&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yODUmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 4. Click on + Add New Address

![Step 4 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/c16fab3c-db16-4114-adb2-5e034f0b63c2/9d5d5c4f-7381-4f8d-821b-4bbd967c7e5a.png?crop=focalpoint&fit=crop&fp-x=0.7435&fp-y=0.2240&fp-z=3.1259&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=507&mark-y=321&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xODUmaD00MyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 5. Type the email address you wish to add

![Step 5 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/fb00afd4-5984-43f4-b17b-1e744f356704/28758103-60c5-41a7-9152-559d4c26f822.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4457&fp-z=2.0827&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=375&mark-y=322&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz00NTAmaD0zOSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 6. Turn on Notify on Receive if you want the user to receive notifications whenever you receive a fax

![Step 6 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/f535defd-2488-44b6-9457-a90833333d3f/06c69ebe-7653-4dea-96a1-1460e567e8c4.png?crop=focalpoint&fit=crop&fp-x=0.4248&fp-y=0.4893&fp-z=3.1259&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=565&mark-y=321&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz02OSZoPTQzJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)


### 7. Turn on Notify on Sent if you want the user to receive notifications whenever you send a fax

![Step 7 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/4ecd0334-1396-43cb-8998-a8a8e92a6ed4/613d57eb-f528-43d1-8d1b-21b4f179562e.png?crop=focalpoint&fit=crop&fp-x=0.4248&fp-y=0.5416&fp-z=3.1259&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=565&mark-y=321&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz02OSZoPTQzJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)


### 8. Click on Add New

![Step 8 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/068f1d2b-59b2-4ed4-8552-96b0295a7138/a0d2b7d6-6e5b-485e-a860-ff396ce2e92e.png?crop=focalpoint&fit=crop&fp-x=0.5736&fp-y=0.5876&fp-z=3.0038&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=541&mark-y=314&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMTkmaD01NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 9. Turn on Primary if you want to allow the User to send faxes using their email address

![Step 9 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/e2862eea-871f-4f9e-8c23-c74fd0259d76/1fbd7d77-013f-4872-a98f-7287a36a46f5.png?crop=focalpoint&fit=crop&fp-x=0.5990&fp-y=0.6919&fp-z=3.1403&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=565&mark-y=321&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz02OSZoPTQzJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)


### 10. Click on Include fax sent attachment if you want the files to be attached to the notification you get when you send a fax

Note: Turn this feature off for HIPAA compliance

![Step 10 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/2650f3df-94ee-48f5-84c5-47be7073b99c/938a35a4-6ad3-4d5b-aaa9-eb5eb10e33b0.png?crop=focalpoint&fit=crop&fp-x=0.5400&fp-y=0.1493&fp-z=2.0632&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=371&mark-y=197&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz00NTcmaD0yOCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 11. Click on Include fax received attachment if you want the files to be attached to the notification you get when you receive a fax

Note: Turn this feature off for HIPAA compliance

![Step 11 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/8cd5b6d7-23d3-476a-aba8-0389437d7652/e7199d07-f3a6-4c16-b83e-4685f9a861c6.png?crop=focalpoint&fit=crop&fp-x=0.5400&fp-y=0.1867&fp-z=2.0632&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=371&mark-y=249&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz00NTcmaD0yOCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)


### 12. Click on the Garbage bin Icon to delete Users

![Step 12 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/b3e1e1ce-ce82-4d96-8b62-9412b9af064e/f6270058-3322-47fb-98b4-52c31055bea4.png?crop=focalpoint&fit=crop&fp-x=0.7526&fp-y=0.6162&fp-z=3.0874&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=575&mark-y=317&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz01MCZoPTUwJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)


### 13. Click on Confirm

![Step 13 screenshot](https://images.tango.us/workflows/d55bf994-4fa6-4e60-906f-732ebfbacfa3/steps/f58c7543-60e5-461b-8e15-b354344c0c42/71e92196-a7e7-4ffc-978b-7ff64a7cbbd2.png?crop=focalpoint&fit=crop&fp-x=0.4826&fp-y=0.6100&fp-z=2.9684&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=534&mark-y=309&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMzEmaD02NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)