> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://onlinesolutions.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Add a User ### 1. Click on Add User Note: You can Add Users based on your chosen plan. Extra charges will only apply if you exceed the included number of users in your plan. ![Step 1 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/e8f0b6d2-4d78-4fed-ab52-1d86f4725619/bd0e1da7-f886-4f99-8da8-0f5be4d222a2.png?crop=focalpoint&fit=crop&fp-x=0.9285&fp-y=0.1292&fp-z=2.7859&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=805&mark-y=216&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zMTEmaD0xMjgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 2. Click on OKAY ![Step 2 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/4b909dad-3ddd-434e-94e5-12e1d721438b/4f771760-861d-424e-af2e-07613c1585a7.png?crop=focalpoint&fit=crop&fp-x=0.7010&fp-y=0.5857&fp-z=2.7859&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=480&mark-y=325&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yMzkmaD0xMjgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 3. Type in the user information ![Step 3 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/405ba0a9-fb3b-47c4-bb9d-22e56ac46ec7/99ad4ebc-9a86-49b0-bb53-451c20ee4f56.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.2294&fp-z=1.3521&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=234&mark-y=213&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03MzEmaD01NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 4. You can assign an extension number or use the suggested extension number ![Step 4 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/d7ddf2e9-66db-4162-8ae1-0ad35e7c8856/e336be31-a362-47ab-86fa-fcbb6b734783.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.5091&fp-z=1.3521&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=234&mark-y=361&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03MzEmaD01NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 5. You can set the Type of user to Standard or Administrator ![Step 5 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/1a0ad4dc-f95a-43e0-9926-e544c82f8954/16309211-7be8-4e42-9d46-7f3283708e06.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.6302&fp-z=1.3333&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=223&mark-y=372&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03NTQmaD00NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 6. You can Assign a number to the User by choosing Yes, the system will suggest a number to assign Note: Adding a number to the user incurs an additional charge of $4.99 monthly per number ![Step 6 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/76dcfb69-b255-4a4a-baeb-3403b2781ff3/a864e58d-cace-43c7-a1a3-3c42b35a403e.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.7074&fp-z=1.3333&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=223&mark-y=452&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03NTQmaD00NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 7. Or you can click on CHANGE ![Step 7 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/3496f52d-0baf-41e3-8ad3-18fe0faa2772/d7118c14-5a9b-48f9-9131-2bc2b73a1e2c.png?crop=focalpoint&fit=crop&fp-x=0.6861&fp-y=0.7079&fp-z=2.9268&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=502&mark-y=351&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xOTUmaD03NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 8. And select a number from the list ![Step 8 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/8434236c-1238-40d1-b6b2-91833ba9eda2/57028d90-4516-490a-8dde-f70c70ee96f6.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.6543&fp-z=1.3333&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=223&mark-y=212&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03NTQmaD00MTQmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 9. Or if you do not want to assign a number to the user you can choose No ![Step 9 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/03b065de-38a8-462e-b43f-d49b7570a9a7/74bb6387-5d92-4765-89c5-6a2015bfb7be.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.6549&fp-z=1.3333&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=223&mark-y=398&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03NTQmaD00NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) ### 10. Click on I'm not a robot ![Step 10 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/c63a06f9-2d41-4fa1-b3f6-13223aaaea80/a068bae2-3884-425b-b757-66d8a3ff8a71.png?crop=focalpoint&fit=crop&fp-x=0.2760&fp-y=0.7915&fp-z=3.0189&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=543&mark-y=332&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xMTMmaD0xMTMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 11. Click on Image challenge ![Step 11 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/56b37d50-f664-44ba-8d95-919e77bcc30f/f741b02f-18c0-4a85-b6d6-f72335fab364.png?crop=focalpoint&fit=crop&fp-x=0.3587&fp-y=0.8140&fp-z=2.3802&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=428&mark-y=262&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zNDMmaD0zNDMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 12. Click on VERIFY ![Step 12 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/b95b739f-d73f-4008-90ad-bb727c596fa2/f8dd87b6-0360-4835-bcfe-20f34b503afd.png?crop=focalpoint&fit=crop&fp-x=0.5948&fp-y=0.9491&fp-z=2.5397&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=457&mark-y=610&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yODYmaD0xMzMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 13. Click on ADD USER ![Step 13 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/6d40cf9a-8e74-433f-b663-6f8e78754636/b32b5b62-3fb8-4a75-9fc5-2f7e151df67f.png?crop=focalpoint&fit=crop&fp-x=0.6712&fp-y=0.8880&fp-z=2.6374&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=441&mark-y=487&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0zMTkmaD0xMjEmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 14. Wait while the system adds the User ![Step 14 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/27469acb-33b5-4744-810a-790ceaa64080/4f02af80-acca-46d2-bb54-e03971a53f80.png?crop=focalpoint&fit=crop&fp-x=0.4858&fp-y=0.4904&fp-z=1.0054&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=302&mark-y=4&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz01NjkmaD03NTgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 15. You will get this notification once the User is added ![Step 15 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/70572ff8-547a-4355-9b1b-8332eb531027/ed9ec60f-6250-4d26-967a-b04a764f6646.png?crop=focalpoint&fit=crop&fp-x=0.4931&fp-y=0.5429&fp-z=1.2973&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=189&mark-y=252&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz04MjImaD0yNzQmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) ### 16. Click on DONE ![Step 16 screenshot](https://images.tango.us/workflows/fc301584-a729-418a-8ad0-8eaca8f4645c/steps/d01755e9-14e7-4fdc-bc16-8666e3e55cde/ee1be4eb-4b38-45d1-84cf-04aa9801d3e9.png?crop=focalpoint&fit=crop&fp-x=0.7000&fp-y=0.6168&fp-z=2.7859&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=479&mark-y=325&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yNDEmaD0xMjgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)